Hello! My first impressin were great - i loved the deor in the foyer, staff were helpful and dheck in easy.
And the location is great and rooms large enough considering the locatn but overall I was disappointed with the hotel.
So, I cannot believe that you are charged for wifi and not only once it is per device.....this can only be a money makinjgventure. You can'tturn the computer in the room off and the whirring sound was not congenial for sleep, I had to call twice to have it deactivated. My room had a musty smell each time I returned and I was particularly surprised that there is no turn down service of an evening.
And the restaurant staff were pleasant and helpful and service good.
The hotel was very busy for the four nights I stayed on enquiry I discovered it is s base hotel for the many cruise ships that leave from th area.
But overall I believe there are thugs the hotel can do to make it a better place to stay.
I enjoyed my stay there, the highlights are the big windows with gorgeous views. the rooms are nice, clean and well decorated, but to be honest I would expect more from an intercontinental hotel. the wifi charge is a joke, come on people get with the times, and I did not like the computers in the room, kind of ruin the decor.
location is magnificent and i love the rain shower, but I do think for the price they could offer a bit more.
My husband and I stayed here prior to our cruise out of NYC. We were so pleased with everything and everyone that we encountered. The bellmen were so courteous and helpful. Our check in service was pleasant also. Our room was very clean, small but that's a NYC given. The location is convenient, between Hell's Kitchen and Times Square. I would definitely recommend it, and will stay there again on our next trip.
The hotel is in good condition. The room on 5th floor was not very large, but it was nicely decorated and pleasant enough. The bed was comfy. Large HD tv. Front desk, bellboys, housekeeping all offered correct service. Location is close to Times Square. Subway stop on 7th avenue is actually under the building. It was all fine, reliable, but nothing truly special.
Stayed September 2012, travelled on business.
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